Terms & Conditions

Bookings, Payments & Reservation

Bookings for shared or private transport services may be made in person at our designated offices or online via our website. If a confirmed booking is unavailable due to unforeseen issues, KTL will reschedule affected clients at no additional cost. All ticket sales are final. No refunds apply unless KTL is at fault. Ticket transfers are not permitted without prior approval from KTL management.

Check-in & Boarding

Passengers are required to arrive at the designated departure location at least 30 minutes before the scheduled departure time. Late arrivals may forfeit their seats. Boarding is allowed only at approved locations specified by KTL.

Luggage Policy

Passengers using shared services may carry luggage not exceeding 20kg (max dimensions: 30" x 22" x 15"). KTL is primarily a passenger transport company and not a logistics provider.

Excess Luggage

Passengers with excess luggage must notify KTL at booking. Charges may apply for extra seats or separate transportation.

Packing Standards

KTL is not responsible for damage resulting from poor or improper packaging. Clients must carry fragile items personally and avoid placing breakables in the luggage hold.

Banned & Regulated Items

Transporting illegal, banned, or hazardous items (e.g., gas cylinders, explosives, chemicals) is strictly prohibited. KTL will report any violations to the relevant authorities.

Luggage Identification

Each piece of luggage must be properly labeled with the owner's name and contact information. KTL is not liable for unmarked or misidentified property. Unclaimed items will be held for 30 days before disposal.

Rescheduling & Missed Trips

Clients may reschedule trips no later than 24 hours before departure at no cost, with a maximum of two reschedules per ticket. Rescheduling beyond this limit or due to lateness will incur penalties:

• NGN 6,000 for Prestige
• NGN 5,000 for Regular

Rescheduling is subject to availability and current pricing. Tickets expire 30 days after the initial booking date.

Online Transaction Disputes

For transaction issues (e.g., double debit), clients must contact their bank and provide statements to support refund claims. Alternatively, contact KTL support via email.

Travel by Minors

Children under 12 must be accompanied. Those aged 12–17 may travel unaccompanied with a signed parental consent form.

On-Transit Challenges

In the event of a breakdown, KTL will arrange alternative transport as quickly as possible. No refunds or compensation will be provided for delays.

General Terms

All luggage is transported at the owner's risk. KTL reserves the right to amend these terms without prior notice. These terms represent the full agreement between Kadzai Transport Ltd and the client.